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Getting Help

If you run into any issues with Photobook Designer or have questions about setup, the following resources are available to help you.

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Contact Support

Please include your Shopify store URL and a description of the issue when contacting support. This helps us resolve your request faster.

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Frequently Asked Questions

The Personalize button is not showing on my product page. Make sure the Photobook Designer app embed is switched on and the Personalize Button block is added to the product template. See Integration. The Personalize button shows but nothing opens. Check that the product is linked to a design SKU from the template’s Design Library. See Templates. Where do I download the print files? Go to Orders, click Edit on the order and download the Cover Page and Inner Pages PDFs. My print files are gone. Print files are deleted after 30 days. Open the order and click Regenerate to create them again. How do I add fonts, cliparts or backgrounds? Upload them from the Assets pages. Where do I change the editor’s colors and logo? Go to Settings. How do I add a staff login? Go to Users and click Add User.

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Resources