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Getting Help

If you run into any issues with WTPBiz Neon Designer or have questions about setup, the following resources are available to help you.

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Contact Support

  • Live chat: Open the chat from the app. Typically replies in under 10 minutes.
  • WhatsApp: Message us from the Need a hand? section of the Dashboard.
  • Email: info@wtpbiz.com — replies within 24 hours.
  • Shopify App Store: Leave a review or use the support link on the WTPBiz Neon Designer listing.
Please include your Shopify store URL and a description of the issue when contacting support.

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Frequently Asked Questions

The Neon Sign Builder is not showing on my product page. Make sure the theme app extension is enabled and the product is added under Rules & Products. See Integration. A color, font or size is missing on a product. Check the rule assigned to that product and tick the missing option. See Rules & Products. How is the price calculated? Base price for the size + per letter + per space, plus color upcharge, add-ons and backing style. See Sizes. How do I add more fonts? Go to Colors & Fonts and click + Add Font. Where do I change the builder’s colors and text? Go to Settings. How do I remove WTPBiz branding? Upgrade to the Growth or Premium plan. See Pricing.

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Resources