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Contact Support

If you need help with Photo Frame Customizer, the WTPBiz support team is here for you.

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Support Channels

Email Support Reach us at: info@wtpbiz.com Include your Shopify store URL and a description of the issue when contacting support. In-App Help From inside the app:
  1. Go to Apps > Photo Frame Customizer in your Shopify admin.
  2. Click the Help or Support link in the app navigation.

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Common Issues

Frames not displaying correctly
  • Ensure your frame images are PNG files with transparent backgrounds.
  • Check that the frame dimensions match your configured size options.
AI Portraits not generating
  • Verify your Fal.ai API key is correctly entered in Settings.
  • Ensure your Fal.ai account has sufficient credits.
  • Check that the photo uploaded meets the minimum resolution requirements.
Customizer widget not appearing in storefront
  • Confirm the app is enabled in Settings.
  • Check that you have assigned the Photo Frame Customizer to your product in Set Up Product.
  • Try re-saving the product in Shopify.
Payment or billing issues
  • Billing is handled through Shopify. Go to Apps > Installed apps and find Photo Frame Customizer to manage your subscription.

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Before Contacting Support

Please have the following ready:
  • Your Shopify store URL
  • The steps you took before the issue occurred
  • Screenshots of the issue (if applicable)
  • Your current app plan
Response times are typically within 1–2 business days. For urgent issues, please include “URGENT” in your email subject line.