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Getting Help

If you run into any issues with Fabric Lens or have questions about setup, the following resources are available to help you.

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Contact Support

For direct assistance, reach out through the following channels:
Please include your Shopify store URL and a description of the issue when contacting support. This helps us resolve your request faster.

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Frequently Asked Questions

The pattern visualizer is not showing on my product page. Make sure you have enabled the Fabric Lens app block in your theme editor and that the product belongs to the selected collection in the Rules page. AI pattern generation is not working. Verify that you have entered a valid Fal.ai API key in the AI Generation page and saved it. Check your Fal.ai account to ensure the key has not expired and has sufficient credits. How do I change which products show the pattern visualizer? Go to the Rules page and select a different collection. Only products in the selected collection will display the visualizer. Can I use Fabric Lens on multiple themes? The app block must be added to each theme separately. If you switch themes, re-enable the Fabric Lens app extension in the new theme.

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Resources