> ## Documentation Index
> Fetch the complete documentation index at: https://help.wtpbiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Photobook Designer — contact support and find resources.

## Getting Help

If you run into any issues with Photobook Designer or have questions about setup, the following resources are available to help you.

## Contact Support

* **Email:** Contact the WTPBiz support team at [info@wtpbiz.com](mailto:info@wtpbiz.com)
* **Shopify App Store:** Leave a review or use the support link on the [Photobook Designer listing](https://apps.shopify.com/wtpbiz-photobook)

Please include your Shopify store URL and a description of the issue when contacting support. This helps us resolve your request faster.

## Frequently Asked Questions

**The Personalize button is not showing on my product page.** Make sure the **Photobook Designer** app embed is switched on and the **Personalize Button** block is added to the product template. See [Integration](/photobook-designer/integration).

**The Personalize button shows but nothing opens.** Check that the product is linked to a design SKU from the template's Design Library. See [Templates](/photobook-designer/templates).

**Where do I download the print files?** Go to [Orders](/photobook-designer/orders), click **Edit** on the order and download the Cover Page and Inner Pages PDFs.

**My print files are gone.** Print files are deleted after 30 days. Open the order and click **Regenerate** to create them again.

**How do I add fonts, cliparts or backgrounds?** Upload them from the [Assets](/photobook-designer/assets) pages.

**Where do I change the editor's colors and logo?** Go to [Settings](/photobook-designer/settings).

**How do I add a staff login?** Go to [Users](/photobook-designer/users) and click **Add User**.

## Resources

* [Shopify Help Center](https://help.shopify.com) — General Shopify documentation
* [Photobook Designer on Shopify App Store](https://apps.shopify.com/wtpbiz-photobook) — App listing and reviews