> ## Documentation Index
> Fetch the complete documentation index at: https://help.wtpbiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Photo Frame Customizer

## Contact Support

If you need help with Photo Frame Customizer, the WTPBiz support team is here for you.

## Support Channels

**Email Support**

Reach us at: [info@wtpbiz.com](mailto:info@wtpbiz.com)

Include your Shopify store URL and a description of the issue when contacting support.

**In-App Help**

From inside the app:

1. Go to **Apps > Photo Frame Customizer** in your Shopify admin.
2. Click the **Help** or **Support** link in the app navigation.

## Common Issues

**Frames not displaying correctly**

* Ensure your frame images are PNG files with transparent backgrounds.
* Check that the frame dimensions match your configured size options.

**AI Portraits not generating**

* Verify your Fal.ai API key is correctly entered in Settings.
* Ensure your Fal.ai account has sufficient credits.
* Check that the photo uploaded meets the minimum resolution requirements.

**Customizer widget not appearing in storefront**

* Confirm the app is enabled in **Settings**.
* Check that you have assigned the Photo Frame Customizer to your product in **Set Up Product**.
* Try re-saving the product in Shopify.

**Payment or billing issues**

* Billing is handled through Shopify. Go to **Apps > Installed apps** and find Photo Frame Customizer to manage your subscription.

## Before Contacting Support

Please have the following ready:

* Your Shopify store URL
* The steps you took before the issue occurred
* Screenshots of the issue (if applicable)
* Your current app plan

<Note>
  Response times are typically within 1–2 business days. For urgent issues, please include "URGENT" in your email subject line.
</Note>