> ## Documentation Index
> Fetch the complete documentation index at: https://help.wtpbiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Fabric Lens — contact support and find resources

## Getting Help

If you run into any issues with Fabric Lens or have questions about setup, the following resources are available to help you.

## Contact Support

For direct assistance, reach out through the following channels:

* **Email:** Contact the WTPBiz support team at [info@wtpbiz.com](mailto:info@wtpbiz.com)
* **Shopify App Store:** Leave a review or use the support link on the [Fabric Lens listing](https://apps.shopify.com/wtpbiz-fabric-designer)

<Note>
  Please include your Shopify store URL and a description of the issue when contacting support. This helps us resolve your request faster.
</Note>

## Frequently Asked Questions

**The pattern visualizer is not showing on my product page.** Make sure you have enabled the Fabric Lens app block in your theme editor and that the product belongs to the selected collection in the Rules page.

**AI pattern generation is not working.** Verify that you have entered a valid Fal.ai API key in the AI Generation page and saved it. Check your Fal.ai account to ensure the key has not expired and has sufficient credits.

**How do I change which products show the pattern visualizer?** Go to the Rules page and select a different collection. Only products in the selected collection will display the visualizer.

**Can I use Fabric Lens on multiple themes?** The app block must be added to each theme separately. If you switch themes, re-enable the Fabric Lens app extension in the new theme.

## Resources

* [Shopify Help Center](https://help.shopify.com) — General Shopify documentation
* [Fal.ai Documentation](https://fal.ai/docs) — API reference for AI pattern generation